Days out with llamas
in Gloucestershire

By booking a Llama Trek with BRIERY HILL LLAMA’S you agree to these TERMS OF TRADING:

“Us/We” means “Briery Hill Llama’s” of Briery Hill House, Briery Hill Lane, Kilcot, Gloucestershire GL18 1NH; and

“You” means the participant and the participant’s group.

1. Deposits and Payments

1.1 To secure a booking we require payment in full at the time of the booking. All bookings are subject to the Terms of Trading and it is the responsibility of the person booking the trek to ensure that all participants aware of the same and to procure the compliance of their group with the Terms of Trading.

1.2 At the discretion of Briery Hill Llama’s, for example for large groups, we may ask for a 50 % deposit to be paid at the time of booking. All deposits are non-refundable or, at the sole discretion of Briery Hill Llama’s and pursuant to clause 2, may be transferred to another date. Bookings are not confirmed until you receive confirmation in writing from us.

2. Cancellations and Refunds

2.1 If you cancel your booking at any time you will not receive a cash or card refund of either a deposit or the full payment, under any circumstances.

2.2 To cancel a booking you must provide us with at least 72 hours prior notice. Cancellation of less than 72 hours prior notice will result in any payment being forfeited and you will have no right to reschedule your booking unless it is paid for again, in full.

2.3 If you cancel your booking at least 72 hours prior to the date of the booking we may: -

2.3.1 transfer your deposit or booking to an alternative date; or

2.3.2 provide you with vouchers to enable to book an alternative date at your convenience.

2.4 If we cancel your booking for any reason (i.e. if we deem the weather to be un-suitable or conditions too dangerous to trek) we will offer you an alternative date or vouchers, pursuant to clause 2.3 above. This is at the sole discretion of Briery Hill Llama’s. We will not be responsible for any associated costs incurred by you as a result of a cancellation (such as, but not limited to, travel or accommodation) and we may cancel on very short notice or even on the day (for example, if the weather is not suitable for trekking). 

2.5 If we cancel the trek pursuant to clauses 2.4, 3.3 or 3.7 - 3.9 there will be no right to a refund, vouchers or an alternative booking.

3. Health & Safety

3.1 All activities are undertaken at your own risk. We cannot guarantee how animals will react. A safety briefing may be undertaken prior to the trek.

3.2 You must wear sensible /casual clothing as you will be entering a farm environment. We advise that long trousers/long sleeved tops should be worn. We may walk in light rain showers. Therefore waterproof clothing, at certain times of the year, may be sensible. Footwear should be sturdy as the ground can be uneven in places and, due to bio security on the farm, visitors are required to dip their soles in a footbath both on entering and leaving the farm.  

3.3 If you arrive with inappropriate clothing or footwear for the activity booked, for safety reasons, we reserve the right not to allow you to handle the animals or participate in the trek. No refund or vouchers will be available in such circumstances. 

3.4 Pregnant women are welcome to attend. However this must be subject to the advice of a doctor and Briery Hill Llama’s will not accept responsibility or liability in such circumstances.

3.5 You must wash your hands after completing the experience. Handwashing facilities are provided and are located by the Llama sheds.

3.6 The trek requires a moderate level of physical ability for you to be able to participate fully. We must be made aware of any medical condition, allergy or physical impairment which may affect your ability to participate. This includes any dietary requirements or food allergies. If you are unsure of your ability to participate fully or unsure of which option to choose, please discuss this with us, at the time of booking.

3.7 The trek can be adapted for those with limited mobility. However, we must be notified of this at the time of booking. We reserve the right not to proceed with the trek if we are not given such notice of any limited mobility and no refund or vouchers will be available in such circumstances.

3.8 Consumption of alcohol, illegal drugs, smoking and vaping are strictly not permitted at any time either on the farm or on the trek. If, in the sole discretion of Briery Hill Llamas, we suspect that you may be under the influence of alcohol or drugs, or have been smoking or vaping on the farm or trek, you will be asked to leave and no refund or vouchers will be available.

3.9 You, and all in your party, must comply with and follow our instructions and guidance at all times. If, in the sole discretion of Briery Hill Llamas, we consider that you are being disruptive, or acting irresponsibly, or not being considerate to the animals, you will be asked to leave and no refund or vouchers will be available.

3.10 No dogs are allowed on either the farm or on the trek, in any circumstances. 

3.11 Further to clause 3.6 above, if you order food, please note that all of our food may contain allergenic ingredients. Special diets for food allergies may be catered for but only if this has been arranged prior to your trek and confirmed in writing. If you wish to know more about our ingredients, please speak to us. Please note that we work with allergenic ingredients in our kitchen and whilst we can cater for special diets for people with food allergies, we cannot guarantee that their meals will not contain traces of allergenic ingredients.

3.12 Only paid participants may undertake a trek or meet the Llama’s. Any person who is not a paid participant may not undertake a trek or meet the Llama’s and, given that we operate a working farm, must either wait in their vehicle or leave the farm and return on completion of the trek.  

4. Age Restrictions

Unless otherwise agreed, at the sole discretion of Briery Hill Llamas, children must be 8 years of age or above to undertake a trek. Any children under 18 years of age must be accompanied on the trek by a paying adult.

5. Gift Vouchers

5.1 All treks, using gift vouchers as payment, must be booked in advance. Our general terms of trading apply to everyone who books with a voucher. If you have a voucher and are unsure of your suitability to take part, please contact us prior to booking and we can discuss this with you. 

5.2 All vouchers are valid for a specific period which is stated on the letter enclosing the voucher itself. Treks must be booked and completed before the expiry date. 

5.3 All vouchers must be presented to us on arrival on the day of the trek for the holder to take part. If a booking is made using a voucher which is not subsequently presented the cost of the trek will be payable by way of cash or card on the day.

5.4 Vouchers cannot be exchanged for cash or credit and we will not be held responsible for any lost or defaced vouchers.

6. Limitation of Liability

We will not be responsible for any circumstance pursuant to clause 3.4 nor for any unforeseen losses, any damage to vehicles parked on the farm or possessions or clothing lost or damaged whilst on the farm or the trek. Further to clauses 2.4, 3.3 and 3.7 – 3.9 above we are not liable or responsible for any losses associated with the cancellation of a trek by us.

7. General Data Protection Regulation (“GDPR”)

We will comply with our obligations under GDPR and a copy of our privacy policy is available at Briery Hill House, Briery Hill Lane, Kilcot, Gloucestershire GL18 1NH on request AND/OR on our website: www.brieryhillllamas.co.uk

BRIERY HILL LLAMA’S has developed this policy to demonstrate our commitment to combine the finest quality services with the highest level of integrity in dealing with our customers, suppliers, associates and staff. The policy explains how we collect store and use information about individuals and organisations. It will be continuously assessed against new technologies, business practices and the changing needs of everyone we deal with.

We ask that you read this policy carefully as it contains important information about what to expect when we collect information about you and how that may be used. 

This policy applies to information we collect about:

- people who do business with us/register for our services; 

- people who enquire about our services;

- job applicants; and

- visitors to our website.

1 Who is collecting your data?

Data is collected by Briery Hill Llama’s of Briery Hill House, Briery Hill Lane, Kilcot, Gloucestershire GL18 1NH.

2 The information we collect about you

2.1 Generally

When you do business with us, register for our services or enter into a contract with us we may collect the following personal information from you, where the information is relevant to the matter we are dealing with:

• Name;

• Postal address, email address and telephone numbers;

• Date of birth;

• Family, lifestyle and social circumstances;

• Financial details and national insurance number; and

• Business activities of the person whose details we are processing.

 We may also collect information that is referred to as being in a ‘special category’. This could include:

• Physical or mental health details;

• Racial or ethnic origin;

• Religious beliefs or other beliefs of a similar nature;

• Criminal convictions; and

• Sexual orientation.

 Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide services.

2.3 Via our website

If you visit our website, we may collect the following information: technical information, including the Internet protocol address used to connect your computer to the internet, browser type and version, time zone, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), items you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, social networks used to browse to our pages and any phone number used to call us.

2.2 Special categories of data

We recognise two specific categories of personal data that deserve different levels of protection:

Personally-Identifiable Information includes, for example, e-mail addresses, billing information, employment status and ‘click stream’ data that tracks visitor activity on a website or online service.

A subset of that category, Sensitive Data, deserves additional safeguards. Sensitive Data includes, by way of example, Clients’ confidential data, individuals’ home telephone numbers, Bank Account, Income Tax and National Insurance numbers, interview notes, CVs, etc (where or if applicable). If your relationship with us includes providing us with Sensitive Data, we will protect that information with extra care. We will not distribute Sensitive Data outside of our business, unless one of the three separate bases to lawfully do so (see clause 3 below) applies, and will give you the chance to opt out of sharing this information within our own organisation.

We collect Personally-Identifiable Information and Sensitive Data only when there is a legitimate business need to do so.

3 Why is your data collected by us?

We mainly rely on three separate bases to lawfully process your information. Firstly, we may need to process your information in certain ways to provide our goods or services to you. This processing is necessary to perform the contract between us. Secondly, where you have given us consent to use your information in certain ways, we will rely on your consent. Thirdly, in certain cases we may process your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests.

Occasionally we may rely on other legal bases to process your information such as to protect a user’s vital interests (such as where there is a risk of imminent harm) or to comply with a legal obligation. We may also collect data in order to run credit or fraud checks, prevent and detect crime or meet our legal and regulatory obligations.

In certain cases you may indicate to us your preferences regarding the frequency, subject matter and/or format of communications. Please contact us for further information.

4 Who will we share your information with?

We may share relevant data with our representatives or with debt collection agencies if that is necessary. In certain cases you may indicate to us your preferences regarding disclosure to third parties. Please contact us for further information. 

5 How long will your information be kept?

We will hold your data for as long as it is required to fulfil our contract with you. After that, it will be held for a period of six years. If you provide us with express consent to hold your data, we will retain it for as long as we consider you might be interested in our goods or services, or until you withdraw consent.

6 Marketing information

 We may wish to provide you with information about other services or products we think may be of interest to you, where that is in your interests. In that case, we will seek your consent. If you agree to us providing you with marketing information then, as indicated above, you can always opt out at a later date.

 We will never sell personal data, including mailing lists, on to a third party.

7 How do we protect your information?

 We put in place appropriate security procedures and technical and organisational measures to safeguard your personal information. This may include, in certain cases, encryption of data and use of passwords. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.

8 Access to your information and updating and correcting your information

8.1 You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@brieryhillllamas.co.uk or send a letter to Lisa Fox of Briery Hill Llama’s of Briery Hill House, Briery Hill Lane, Kilcot, Gloucestershire GL18 1NH.

8.2 We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to info@brieryhillllamas.co.uk or by sending a letter to Lisa Fox of Briery Hill Llama’s of Briery Hill House, Briery Hill Lane, Kilcot, Gloucestershire GL18 1NH. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

8.3 Lisa Fox oversees our compliance with this privacy policy and we have established procedures to ensure that every reasonable effort is made to address concerns about your data. If you have any questions about this policy or how we handle your personal information, please contact Lisa Fox. 

8.4 Briery Hill Llama’s will continue to oversee implementation of and compliance with this policy and will adapt it to reflect changes in technology and the expectations of everyone we deal with.

8.5 You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Details are available at www.ico.org.uk. 

9 Sale of business

 If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

10 Links to other websites

 Our website may contain links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.